Discover a new way to travel in the UAE

Planning a business trip, family vacation, or an adventure with friends? FastWay has the perfect vehicle and service tailored just for you.

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FastWay - Experience Travel Differently

FastWay offers a variety of personalized transportation solutions throughout the United Arab Emirates. Whether you need an airport transfer, intercity travel, or private chauffeur service by the hour - our advanced fleet and professional drivers will provide you with a comfortable and safe travel experience that perfectly matches your needs.

With FastWay, you enjoy worry-free door-to-door service. Our drivers always arrive on time, our vehicles are well-maintained, and our prices are completely transparent with no hidden costs. We offer maximum flexibility with 24/7 customer service and free cancellation up to 48 hours before your journey.

With us, transportation isn't just a means to get from one place to another - it's part of your UAE visit experience. Our service team speaks multiple languages and knows the best sites, so you can focus on enjoying your trip while we take care of all the logistical details. Book now and discover the new way to travel!

Why book your transfers with fastway?

Easy & flexible booking

24/7 customer service

Professional drivers

Suitable for every budget

Frequently Asked Questions

What are the advantages of your transfer services? 💯

FastWay offers several unique advantages in our transfer services:

Meet & greet service - your driver will wait for you no matter what happens, even if your flight is delayed
Excellent value for money - enjoy a high-quality transfer experience at surprisingly low prices
Speed and efficiency - no queues or delays, we'll get you to your destination quickly and comfortably
Door-to-door service - for complete peace of mind, we'll take you directly to your hotel door or destination
Maximum comfort - all our vehicles are spacious, clean, and well air-conditioned
Flexibility - we adapt our service to your needs, whether you're traveling alone, as a couple, with a family, or as part of a large group
Easy payment - option for secure online payment or cash on arrival with no additional fees

Why choose FastWay for my transfers?

FastWay offers several significant advantages that make us the preferred choice for transportation services in the UAE:

Excellent reputation - with thousands of satisfied customers and numerous recommendations
Price transparency - no credit card fees or hidden charges
Tolls included in the price - no need to worry about additional payments
Free cancellation up to 48 hours before the journey
Professional and licensed drivers with full insurance and thorough background checks
24/7 service - our customer service team is always available to answer questions and handle requests
Easy and flexible booking - online booking takes only about 5 minutes

How can I contact FastWay customer service?

Our customer service team is available 24/7 to assist you with any questions or requests:

By phone: [phone number]
By WhatsApp: [WhatsApp number]
By email: reservations@fastway.ae‏
Through the contact form on the website on the "Contact Us" page

We are committed to responding to all inquiries as soon as possible, usually within a few hours.

What payment options are available?

Currently, we offer payment by credit card only. Payment is made in advance when completing the booking on the website. All payment transactions are secured and encrypted using advanced SSL technology for maximum protection of your credit card details. We comply with all the strictest security standards for online transactions to ensure that your financial information is fully protected.

What happens if FastWay needs to change or cancel my booking?

In rare cases, we may need to make changes to your booking:

We will try to honor your vehicle type preference, but may substitute the vehicle with one of greater capacity or multiple vehicles, depending on availability
If we need to change your booking to a lower category or smaller vehicle for which a lower rate is available, we will refund you the difference in prices
In very rare instances, we may need to cancel your booking. In such cases, you will receive a full refund
We will make reasonable efforts to find suitable alternatives for any confirmed booking subsequently canceled by us

Can I book transportation for large groups?

Absolutely! FastWay offers transportation solutions for large groups as well. Our largest bus accommodates up to 49 passengers and can hold up to 40 suitcases. During the booking process, select the option that suits your group size under "Choose a Vehicle".

In which areas and attractions of the UAE do you operate? 🏙️

FastWay offers transportation services throughout the United Arab Emirates, including all major sites and attractions:

Dubai:

All areas in Dubai including Downtown
Burj Khalifa and surrounding area
Dubai Marina
Palm Jumeirah area and its luxury hotels
Dubai Mall and shopping complexes
Traditional souks and Dubai Creek
All airports (DXB, DWC)

Abu Dhabi:

Sheikh Zayed Grand Mosque
Yas Island and Ferrari World
The Corniche
Emirates Palace
Louvre Abu Dhabi

And also:

Sharjah
Ajman
Ras Al Khaimah
Fujairah
Umm Al Quwain

The system will calculate the exact route and display the distance and estimated time for any destination you choose.

Can I change my pickup time on short notice?

Yes, in case of a sudden change in plans, you can contact us via WhatsApp using the details provided in your booking confirmation. Our customer service team is available 24/7 and will make every effort to adjust your journey to the new time.

What about last-minute bookings?

The availability of last-minute bookings depends on routes and season. Our closing time for bookings varies from 0 to 48 hours (and in exceptional cases even more) before the start of the transfer service.

If you see an appropriate message on the website, please contact us by phone or WhatsApp 24/7 so we can check if we have a suitable vehicle available for your transfer request.

Please note that our cancellation policy will apply regardless of the booking date and time, even if the booking was made at the last minute.

Can I book a ride at the last minute?

Yes, you can book a ride on the website up to 2 hours before your desired pickup time, subject to availability. Simply go through the four regular steps and choose your preferred date and time. For more urgent bookings, please contact us directly via WhatsApp or phone as listed on the "Contact Us" page of the website.

What is your cancellation and refund policy?

Our cancellation policy:

Cancellation up to 48 hours before the scheduled journey: Full refund
Cancellation less than 48 hours before the scheduled journey: No refund

Booking cancellations must be made in writing via email to our customer service. In case of cancellation less than 48 hours before the journey, we will send you a cancellation confirmation by email that can be used to file a claim with your tour operator, airline, or travel insurance provider.

How does the booking process work at FastWay?

The booking process at FastWay is simple and consists of four easy steps:

CHOOSE RIDE DETAILS - Select the service type (DISTANCE or HOURLY), enter pickup date and time, and choose your pickup and drop-off locations
CHOOSE A VEHICLE - Select the suitable vehicle type (Premium Sedan, Premium SUV, etc.) and additional options such as child seats
ENTER CONTACT DETAILS - Fill in your contact information
BOOKING SUMMARY - Review your booking summary and complete the payment

Throughout the process, you can see the "Summary" on the right side of the screen with journey details, distance, estimated time, and total price.

What is the difference between DISTANCE and HOURLY options?

On the first page of the booking process, you can choose between two options:

DISTANCE - Designed for point-to-point journeys, such as airport transfers to hotels or intercity travels. The payment is based on the distance between the pickup and drop-off points.
HOURLY - Allows you to book a vehicle with a driver by the hour (as shown in "SERVICE TYPE: Hourly" in the Summary section). This option is suitable for tours, shopping days, or business meetings that require multiple stops.

After selecting the service type, you can see the route on the map on the right side of the screen with distance and time data.

What types of vehicles and services do you offer? 🚘

FastWay offers a wide range of vehicles and services tailored to every need:

Vehicle types:

Premium Sedan (up to 4 passengers, 3 suitcases)
Premium SUV (up to 6 passengers, 5 suitcases)
Minivan (up to 9 passengers)
Minibus (up to 20 passengers)
Bus (up to 49 passengers)

Service types:

Private transfers from airports to hotels throughout the UAE
Intercity travel (Dubai to Abu Dhabi, Sharjah, etc.)
Private chauffeur services by the hour
Customized private tours with or without a guide
Business event transfers
Full-day tour packages or complete holiday packages

On the vehicle selection page, you can see the exact price for each vehicle type and the passenger and luggage capacity. All our vehicles are well-maintained, air-conditioned, and equipped with complimentary water bottles.

Where will I meet my driver? 🛬

Upon arrival at the airport, your driver will be waiting for you in the arrivals hall or at the meeting point specified on your booking confirmation. The driver will be holding a sign with your name or the FastWay logo, making them easy to identify. We ask that you provide your flight number when booking so that the driver can track your flight's exact arrival time.

For pickups from hotels or private accommodations, the driver will wait for you in the lobby or at the reception of the hotel, or outside the building in case of private accommodation. The driver will always arrive 5-10 minutes before the scheduled time to ensure a timely pickup.

What is the waiting time if my flight is delayed?

When you book an airport transfer, we ask for your flight number. Our drivers track the flight status in real-time, and in case of delay, the driver will adjust the arrival time at the airport without additional charge. No need to worry - we will wait for you.

Can I request a child safety seat?

Yes! On the vehicle selection page, you can find the "Extra options" section where you can add a "Child Seat For Free" - a safety seat for children aged 0-36 months. Simply select the number of seats required and click "SELECT". This service is provided at no additional cost (AED 0.00) as part of our commitment to safety.

What is included in the prices displayed on the website?

The prices displayed on the website (for example: AED100.00 for a Premium Sedan) include:

The full journey from pickup to destination
Professional driver services
Fuel
Tolls and road fees
Comprehensive insurance
Reasonable waiting time
Complimentary bottled water in all vehicles

In the "Summary" section on the right side of the screen, you can always see the total amount of your booking. The final price is displayed before payment and there are no hidden costs.

Is the price I see on the website the final price I will pay?

Yes, the price you see in the booking summary is the final and exact price you will pay. At FastWay, we believe in complete price transparency - no hidden additions, no extra fees, and no last-minute surprises. The price you see is the price you pay, and it includes everything: the journey, the driver, fuel, tolls, insurance, and our comfort services like bottled water. You can book with complete confidence knowing that you will not receive any additional charges beyond what was shown to you at the time of booking.

Did you not find what you were looking for?

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Discover a new way to travel in the UAE

Start your journey in just four easy steps

Thank you for your order

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